Handling Difficult Clients – 8 Strategies

In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be nice or nice. On days like this, try these effective tips to help you handle those tough customers.

don’t take it personally – remember that when a customer complains that they are not satisfied with the product or with your company, not with you.

Remember that you are good at your job. – remember the skills you have and why you are working there. Don’t let customers make you feel inadequate.

Write your complaint or concern – Show the customer that you are listening by recording their problem, and if you are on the phone, tell the customer that you are writing down all the details.

Ask a supervisor to accompany you and be part of the transaction – if the client becomes more difficult, invite a supervisor to join you and the client will know that you are treating him or her as important by seeking additional help.

Report the situation to another person when the client leaves. – sometimes you may need to talk to someone about your difficult-to-report client and get rid of any negative thoughts and emotions you may have – this is a very important step.

Learn stress management techniques. – this can help you stay calm if a customer raises their voice or gets emotional. By learning to breathe deeply, focus on the positives, and make sure your body is not under stress, you will be able to handle these difficult clients with ease.

Acknowledge and accept that you will be working with clients who have bad days – Understand that when you work with the public, some people take it out on you on their bad days, it’s not something personal.

Consider what you could do differently next time – If the customer complains about a company system or process, take time to review it and determine if it needs to be changed. Think about how you handled the customer and write down anything you would do differently next time.