Supervision and management of a cleaning team

A word about liability insurance

The people you hire will be going to your clients’ homes, so you’ll want to make sure they can bond in case the worst happens, like damage. You must have liability insurance. Look for the best prices available.

Communication is key

Communicate better with cell phones or two-way radios. Being able to convey precise instructions or efficiently dispatch your fleet (if you have one) would improve customer service. Communication is your main tool to keep your customers happy, without communication you have nothing except minor chaos so to speak. Another element to success is making sure all members of the cleaning team interact well with each other, leading to a happy work environment and more efficient workers.

Strengths, weaknesses and name relationships

Each worker will have their strengths and weaknesses when it comes to cleaning, complement your weaknesses with the strengths of other coworkers, in return you will get a complete job. Address your cleaning crew members by their first names to make them feel part of a team, calling them by their last name doesn’t have the same impact as a first-name relationship.

find workers

To recruit workers for your cleaning crew, advertise in your local newspaper or seek help through word of mouth.

programming software

The number of people cleaning per site will depend on the size of the house you are cleaning. If you plan to operate multiple groups of cleaning crews, you’ll want to make sure you’re organized when it comes to booking appointments and knowing where each crew member is located. Try this program:

http://www.thinkfulsystems.com/.
http://www.pcom-software.com/maid-service-software.htm.

Summary:

When you first start your cleaning business you will not need to hire a list of cleaning crews but as your business grows you may not be able to do all the work yourself then you will need to consider hiring help. As stated above, check prospective employees’ job references, request a criminal background check, and check their personal references as well. When there comes a time when you have to hire a cleaning crew, take the new hires with you for a week just so they get a sense of what you expect of them and what they expect of you. See how well they take verbal and written instructions. Consider things like how easy they are to manage, how they handle the physical aspects of the job, control how they communicate with their clients. As funny as it sounds, do they show up for work the day after payday?