Cloud PBX System Features
One of the most sophisticated innovations in the telecommunications sector is the appearance of the Cloud PBX system. Any business organization would want to focus on selling their products/services and not waste their time and efforts on unproductive work.
A reliable, independent phone system can make a world of difference to your business. If you are looking for an affordable and hassle-free phone system, your best option would be a cloud PBX system. It is the latest internet phone technology that is making waves.
Many people are amused by the term cloud PBX and wonder what it does. In a nutshell, it is a phone service that is provided over the Internet, rather than a phone line. The term – Cloud – in Cloud systems means that the PBX telephone system uses an Internet connection instead of telephone cables. This makes expansion and mobility much easier.
When you are in the cloud, you have a scalable, flexible and reliable business phone system with multiple features and you are free from all the hassles. The cloud phone service provider will take full responsibility for operating and maintaining your PBX system, allowing you to handle your core business activities.
One of the other main advantages of Cloud PBX is scalability. Unlike conventional phone systems, you won’t need to run additional wiring to add an extra phone line and pay more. Another key feature of a PBX phone system is its flexibility. You can add capabilities when needed and remove capabilities when not needed.
Cloud PBX has all the standard and optional features other phone systems offer, including auto attendant, call conference, call forwarding, call waiting, caller ID, voicemail, faxmail, voicemail to mail email, custom message alerts, call screening, Directory by name dialing, etc.
Because Cloud PBX operates over the Internet, you can have a phone connected to the hosted PBX service regardless of geographic borders. Cloud PBX can connect employees in different states while all are unified in the same system.
The cloud PBX system is mobile, which means your business may change locations or your employees may move, but the entire PBX system will travel with them.
The main features of a cloud-based phone system are the ability to place calls over the Internet, direct incoming calls to the appropriate employees within the organization, and offer applications such as voicemail and call recording.
The cloud system has the functionality and features to more than meet the communication requirements of small, medium and large businesses. You only have to manage the IP phones in your office and the service provider will take care of the rest.
Cloud PBX has varied versions like public, private and hybrid cloud PBX. Each of these PBX systems uses VoIP (Voice over Internet Protocol) technology and is convenient in several ways. VoIP and PBX technology is becoming increasingly popular with the business community.
Before the advent of VoIP, all telephone systems relied on the public switched telephone network (PSTN) which used copper wires. It is still feasible to have a cloud-based phone system in the PSTN cloud, although many commercial companies do not prefer it.